Cancellation policy (Right of withdrawal)

In accordance with Irish consumer rights legislation, individual customers (not acting as businesses) have the right to cancel their order under the following conditions:

A. Right of withdrawal

You have the right to cancel your order within 30 calendar days from the moment you, or a designated third party (other than the carrier), receive the last item of the order.

As our system is fully automated, orders are processed immediately and cannot be cancelled once dispatch is in progress. In that case, you will need to wait until you receive the products and then follow the returns procedure. You may nevertheless inform us of your intention to cancel.

How to cancel your order

You must send a clear written request to Róisín Byrne Home by email, stating your intention to cancel the order.

The cancellation will only be deemed effective once we have received the returned products.

The customer bears the delivery costs for the return.

What happens after cancellation?

We will refund all payments received, except for delivery costs, unless you selected a more expensive delivery option than the standard option.

Refunds will be issued using the same payment method used for the original purchase.

We will process the refund within a maximum of 30 days following receipt of the returned products.

Note on delivery

As Róisín Byrne Home dispatches from Asia, delivery times may be longer. If your order is already in the process of being dispatched, it will not be possible to cancel it. You will need to wait until you receive it and then initiate the returns procedure. During that time, you may inform us of your intention to cancel.

To speed up the refund process, we recommend that you provide proof of postage for the return.